Good customer service
So I accidentally paid for two subscriptions when I bought my Furbo, but customer service was excellent in helping me get that straightened out. They even made sure I knew which subscription was right for me, which turned out to be the less expensive option, so that impressed me. As for the camera itself...I do like it. The camera quality is decent, and it definitely makes me feel better about leaving my cat while I'm at work all day. The treat dispensing feature is fun. I don't use the wand, because it's not practical for where I have the camera located. The only thing I have found so far that bothers me is that twice now, I've gotten a Person Spotted alert while I was at work, and there was no one there. The first time it happened, the camera was pointed at the Christmas tree, so I chalked it up to " ok, it thought the tree was a person. Weird, but whatever." The second time, there was absolutely nothing there that the camera could have mistaken for a person. And my cat was in the video playing, and if there HAD been a person there, she would have reacted, or run and hidden, since I'm the only human she likes! It also doesn't always pick up on her meows, even though she is LOUD, and I have it turned up all the way. Other than those two issues, I'm satisfied with the product.
-Kelly W.