Question 1

What's new with the Furbo 360° Cat Camera?

Accepted Answer

The new Furbo 360° Cat Camera comes with Rotating 360° View, improved 2-Way Audio, Colour Night Vision, Feather Wand Toy, Meowing Alert, and many more new features that will be released soon.

Question 2

What's the difference between Furbo 360° Cat Camera and the Subscribe & Save plan?

Accepted Answer

Furbo 360° is a rotating camera that allows you to see, talk, play, and toss treats to your pets in real-time. Furbo Nanny is a subscription plan that allows you to keep tabs on your pup with real-time cat-related alerts, fun recordings of their day, a daily recap, and lots more!

The Subscribe & Save plan offers the best deal, giving you both the Furbo 360° Cat Camera and an active subscription to Furbo Nanny. Save big on the camera, and enjoy all the robust AI features with your subscription.

Question 3

What treats can I use?

Accepted Answer

Furbo works great with many types of treats. We recommend playing with your cat with the Feather Wand Toy and using dry, firm treats that are 1 cm for the best treat-toss results.

Question 4

How is Furbo Cat Camera different from Furbo Nanny?

Accepted Answer

Furbo Cat Camera has all the basic functions of monitoring your cat and detecting their meowing. But with Furbo Nanny, you will also be able to receive real-time alerts to check in at important times, replay clips to check on specific behaviours, and save precious videos.

Question 5

Does the Furbo 360° Cat Camera belong to me if I choose the Subscribe & Save plan?

Accepted Answer

Yes! The Furbo Cat Camera is yours to keep. For monthly plans users, you can cancel your plan anytime after 3 months.

Question 6

Is Furbo 360° Cat Camera pet-proof?

Accepted Answer

Yes, Furbo 360° Cat Camera is designed specifically for your cat's unique needs and playful nature. For your peace of mind, we've added extra-strong bottom grip to keep your Furbo steady, no matter how enthusiastic your kitty gets during playtime! Place your Furbo at 60-120 cm above the floor, where it can best keep an eye on all your kitty's playful antics!

We've also got you covered with a full 1-year warranty, plus we'll send a one-time free replacement toy if your energetic kitty gets a bit too excited during playtime!

Question 7

Is Furbo Nanny required?

Accepted Answer

Furbo Nanny is an optional subscription plan that you may choose to subscribe to anytime during your FREE 14-day trial if you purchase the camera only.

Question 8

What is the recommended option for the Subscribe & Save plan?

Accepted Answer

The most popular plan is the Yearly plan. Both Yearly and 2-Year plans come with lifetime hardware warranties as long as you have an active Furbo Nanny subscription.

Question 9

Does the Subscribe & Save plan come with a warranty?

Accepted Answer

All purchases come with a 1-year warranty covering defects. All yearly and two-year plans come with lifetime hardware warranties as long as you have an active Furbo Nanny subscription.

Question 10

What is the return policy?

Accepted Answer

If you are not fully satisfied with your Furbo, you will have 30 days to return or exchange your Furbo. Please contact our customer service for more details.

Furbo 360° Cat Camera

Keep your pet safe, healthy, and happy with Furbo Nanny 3.0

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Set up your Furbo account

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