Question 1

What's new with the Furbo 360° Dog Camera?

Accepted Answer

The new Furbo 360° comes with Rotating 360° View, improved 2-Way Audio, Colour Night Vision, and many more new features that will be released soon.

Question 2

How does Furbo keep my dog safe?

Accepted Answer

Furbo Dog Camera and Furbo Nanny work together to send alerts of any important events happening at home, so that you can be alerted of any emergencies in real-time.

Question 3

Is Furbo 360° Dog Camera pet-proof?

Accepted Answer

Yes, the Furbo 360° Dog Camera is specifically designed for dogs of all sizes, breeds, and personalities. For your peace of mind, we've added an extra-strong 3M double-sided tape to the bottom of your Furbo, ensuring stability and preventing it from being knocked over, no matter how enthusiastic your pup gets! Place your Furbo 60-120 cm above the floor (adjustable based on your dog's height and mobility) for optimal auto pet tracking.

Don't worry about durability - we've got you covered with a full 1-year warranty including parts, so you can relax while keeping an eye on all your dog's playful antics!

Question 4

How is Furbo different from generic security cameras?

Accepted Answer

Every element of Furbo is designed for dogs. Furbo is recommended by vets and dog trainers and can help alleviate your dog’s separation anxiety. Furbo's life-saving Smart Alerts can detect dog-related events and alert you about what’s happening at home.

Question 5

Do I have to pay for Furbo Nanny?

Accepted Answer

No, Furbo Nanny is an optional subscription service that you may choose to purchase after your FREE 30-day trial.

Question 6

What's the difference between Furbo 360° Dog Camera and the Subscribe & Save plan?

Accepted Answer

Furbo 360° is a rotating camera that allows you to see, talk, play, and toss treats to your pup in real-time. Furbo Nanny is a subscription plan that allows you to keep tabs on your pup with real-time dog-related alerts, fun recordings of their day, a daily recap, and lots more!

The Subscribe & Save plan offers the best deal, giving you both the Furbo 360° Dog Camera and an active subscription to Furbo Nanny. Save over 60% on the camera, and enjoy all the robust AI features with your subscription.

Question 7

What is the recommended option for the Subscribe & Save plan?

Accepted Answer

The most popular plan is the Yearly plan. Both Yearly and 2-Year plans come with lifetime hardware warranties as long as you have an active Furbo Nanny subscription.

Question 8

Does the Furbo 360° Dog Camera belong to me if I choose the Subscribe & Save plan?

Accepted Answer

Yes! The Furbo Dog Camera is yours to keep. For monthly plans users, you can cancel your plan anytime after 3 months.

Question 9

Does the Subscribe & Save plan come with a warranty?

Accepted Answer

All purchases come with a 1-year warranty covering defects.

All yearly and two-year plans come with lifetime hardware warranties as long as you have an active Furbo Nanny subscription.

Question 10

What is the return policy?

Accepted Answer

If you are not fully satisfied with your Furbo, you will have 30 days to return or exchange your Furbo.

Question 11

Can my family members log into the same Furbo account as me?

Accepted Answer

Yes, Furbo supports multiple devices to share the same Furbo account. Ensure that your two-step verification is set up and turned on, so that only your permitted devices can access your Furbo Account.

Furbo 360° Dog Camera