Terms and Conditions

Last Modified: 2025.05.15          

These Terms and Conditions (“Terms” or "Agreement") constitute a legal agreement between you and Tomofun Co. Ltd. and its subsidiaries and affiliated companies and agency  or operator (collectively, "Tomofun" or “we” or “us” or “our”), the owner, operator and developer of the Furbo website available at www.Furbo.com and all associated sites linked to www.Furbo.com (the “Sites”), any mobile applications that may be downloaded on your device to access our services (the “Mobile Apps”), any Furbo hardware products (the “Hardware Products”), Furbo Dog Nanny, or other digital goods and services (“Subscription Services”). The term “Services” or “Tomofun Services” will collectively refer to the Tomofun Sites, Mobile Apps, Hardware Products and Subscription Services

IF YOU RESIDE WITHIN THE UNITED STATES OF AMERICA OR CANADA, THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND WAIVER OF CLASS ACTION AND JURY RIGHTS. PLEASE SEE THE DISPUTE RESOLUTION SECTION OF THIS AGREEMENT FOR MORE INFORMATION AND OPT-OUT INSTRUCTIONS.

  1. Acceptance

Please read this Agreement carefully before accessing, using or registering for the Services. Any person or entity accessing, using, or registering for any Services provided by Tomofun (“Customer” or “you”) agrees to be bound or to bind the entity they represent by the terms set forth in this Agreement. All rights not expressly granted herein are reserved by Tomofun. You represent and warrant that you have the right, authority and capacity to accept and agree to this Agreement on behalf of yourself or the entity that you represent.

Your use, access or registration to the Services is also governed by our Privacy Policy, incorporated herein by reference. Please review the Privacy Policy to understand how we collect, use, disclose and protect your personal information. 

IF YOU DO NOT AGREE TO THE TERMS, PLEASE DO NOT ACCESS, USE, OR REGISTER FOR ANY SERVICES.

  1. Changes to this Agreement and Services

Subject to the applicable law, Tomofun reserves the right to change or modify this Agreement at any time by updating this page. If we make a material change to this Agreement, we will provide you with notice on our Services or to the email address we have on file. By continuing to use the Service after those changes become effective, you agree to be bound by the revised Agreement. To find out when we last updated this Agreement, please refer to the date listed after “Last Modified” at the top of this Agreement.

You understand that we are always improving and working on our Services, which means our Services may change over time. We may modify, suspend or discontinue any part of the Services, or introduce new features or restrictions on the part or all of the Services. We also reserve the right to remove any Content (defined below), features, or pages for any reason, in our sole discretion, and without notice to you. You agree that we are not liable to you or any third party for any modification, suspension or discontinuance of the Services or any part thereof.

  1. NOT AN EMERGENCY SERVICE

TOMOFUN SERVICES DO NOT PROVIDE ANY OTHER EMERGENCY SERVICES. IF YOU ARE EXPERIENCING AN EMERGENCY, IMMEDIATELY CONTACT 911 IF YOU ARE IN THE UNITED STATES, 999 IF YOU ARE IN THE UNITED KINGDOM, 112 IF YOU ARE IN AUSTRALIA, 000 IF YOU ARE IN GERMANY, THE POLICE DEPARTMENT, FIRE DEPARTMENT, NEAREST HOSPITAL OR OTHER EMERGENCY SERVICE. PLEASE DO NOT CONTACT TOMOFUN’S CUSTOMER SERVICE OR CUSTOMER CARE TEAM FOR ANY EMERGENCIES.

You agree and understand that Tomofun’s Services are not an emergency service, dispatch center, or other emergency-type service. We cannot assist you with any emergencies you or someone else may be experiencing while using our Services. Our Service is intended to be accessed and used for non-time-critical information and non-emergency purposes.

  1. Account Eligibility

We are excited to have you become a Customer! When you register for an account with our Services, you become the “Account Owner.” As an Account Owner, you can authorize other individuals to access your account (the “Authorized Users”).

You should only invite individuals you trust to become Authorized Users because Authorized Users have access to the personal information available in your account (e.g., account profile, video history settings, and more) and they can also modify or change your account information and settings (such as turning your camera on or off, or modifying your Smart Alerts or notifications). In addition, Authorized Users can invite or enable other Authorized Users to access and use your account. Tomofun does not take any responsibility for the actions of Authorized Users.

To be eligible to access, use or register with our Services, you represent and warrant:

  • You have legal capacity to form a binding contract with Tomofun;
  • You are 18 years or older. Authorized Users of the account under the age of 18 must have parental or legal guardian consent to access and use the Services and can only use the Services under the supervision of their parent or legal guardian;
  • As an Account Owner, you agree to be fully responsible for all actions taken on your account, including any actions taken by Authorized Users;
  • You will provide us with information that is accurate, complete, and current at all times;
  • You will be responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service;
  • You will notify us immediately upon becoming aware of any breach of security or unauthorized use of your account;
  • Your use and access of the Services will not violate any applicable laws or regulations, such as embargoes or export control laws and regulations;
  • You understand and acknowledge that the sole purpose of our Service is to observe and record pets and in no event human behavior. You will not use our Service to spy on, observe or monitor the behavior of other people nor will you make audio or video recordings for this purpose; and,
  • You will not use as a username the name of another person or entity that you do not have the right to use, or the name of a person or entity with the intent to impersonate that person or entity.

Tomofun is not liable for any loss or damage arising or resulting from your failure or the failure of your Authorized Users to comply with the above requirements. In addition, failure to meet any of the eligibility requirements listed above constitutes a breach of this Agreement, which may result in immediate termination of your account on our Service.

  1. Legal Restrictions on Access and Use of the Services

While the Tomofun Services are intended for your personal enjoyment and household use, there may be laws or regulations where you live that impose certain responsibilities on you and your use of our Services. For instance, there may be data protection and security laws that apply to your use of the Services. As an Account Owner or Authorized User, you control the data you collect via our Services.

You agree that it is not Tomofun’s responsibility to ensure your use of the Services comply with applicable laws, including, but not limited to:

  1. Any applicable laws or regulations relating to the recording or disclosure of photographs, video and/or audio recordings, including any specific laws relating to use of our Services in the workplace, in public, or in private places that are not your home; and/or
  2. Any laws or regulations requiring you to provide notice to and/or obtain consent from individuals with respect to your use of the Services.

If your use or access of our Services does not comply with applicable laws, you are prohibited from using or accessing our Services. We may terminate or suspend your use or access to our Services, in our sole discretion, for any reason, at any time, and without notice. We have the sole right to determine whether you are in breach of any terms contained in this Agreement.

  1. Acceptable Use

All right, title and interest in the Services and Content provided through the Services are owned by Tomofun, its licensors, or designated third parties. We provide you with a limited, non-transferable, non-exclusive right (without the right to sub-license) to access and use the Services for your personal, non-commercial use.

The rights granted to you in this Agreement are subject to the following restrictions:

  1. You may not violate any laws, regulations, guidelines or ordinances, including data protection laws, export control laws, or any other laws referenced above;
  2. You will not license, sell, rent, lease, transfer, assign, distribute, host or otherwise commercially exploit the Services;
  3. You will not attempt to obtain the password, account or other security information from any other Account Owner or Authorized User on our Services;
  4. You will not compromise the security of your account or any other account on the Tomofun Services;
  5. You will not engage in conduct that is harmful, deceptive, threatening, harassing, vulgar, defamatory, obscene, fraudulent or otherwise objectionable or questionable;
  6. You will not interfere with, disrupt, violate or attempt to gain unauthorized access to any computer network or servers connected to the Services or violate the regulations, policies or procedures of such networks;
  7. You will not copy, store, reproduce, distribute, republish, download, display, post or transmit any part of the Services or Content provided via our Services, except as permitted by Tomofun in writing;
  8. You will not infringe or violate the intellectual property rights or any other rights of another person or entity, including Tomofun;
  9. You will not engage in conduct that may result in “spam” or any form of auto-responder on the Services, or processes that run or activate while you are not logged into the Services;
  10. You will not modify, make derivative works of, disassemble, reverse-compile or reverse-engineer any part of the Services;
  11. You will not access or use the Services for purposes of building a competitive or similar product or service;
  12. You will not upload, transmit or distribute any computer viruses, worms or any software intended to damage or alter a computer or communications network, computer, handled mobile device, data, the Services, or any other system, device or property;
  13. You will not interfere with the proper working of the Services, including any unreasonable load on the Services’ infrastructure;
  14. You will only access or attempt to access the Services through the methods or means provided by Tomofun;
  15. You will not remove, obscure or modify any proprietary rights notices (including copyrights and trademark notices) that may be provided by or in connection with the Services; and/or,
  16. You will not “crawl,” “scrape” or use “spiders” on any page, data, or portion of or relating to the Services, whether by automated or manual means.

Your failure to abide by the foregoing may result in the termination or suspension of your use or access to our Services, in our sole discretion, for any reason, at any time, and without notice. Subject to the applicable law, we may have the sole right to determine whether you are in breach of any terms contained in this Agreement.

  1. Content

Our Service may allow you to publicly share and otherwise make available certain information, graphics, videos, or other material ("Content"), including, without limitation, Content captured through or in connection with your use of the Services. Such Content may also include location information or other metadata. You are solely responsible for the Content that you publicly upload, transmit, share or otherwise disseminate on and through the Services, including its legality, reliability, and appropriateness. Tomofun reserves the right, but is not obligated, to remove any Content from the Services at any time in its sole discretion.

You hereby agree you will not use, reproduce, modify, upload, publish, transmit, distribute, display, or otherwise exploit for any purposes whatsoever any Content that (i) is not owned by you without the express prior written permission of the respective owners of the Content, and (ii) in any way that violates any third party right(s) in the Content.

Furthermore, you represent and warrant that:

  1. You own the intellectual property rights in the Content used by you or otherwise have the right to use the Content;
  2. You grant us the license to your Content as set forth below; and,
  3. The posting or dissemination of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, intellectual property rights, contract rights or any other rights of any person or entity.

You hereby grant Tomofun and its licensees a non-exclusive, irrevocable, fully paid and royalty-free, perpetual, worldwide, sub-licensable and transferable right to access, re-use, distribute, store, delete, translate, copy, modify, display, sell, create derivative works from and otherwise exploit such Content for any purpose and in any media formats in any media channels without compensation to you or any other person or entity. You also hereby grant to each user of the Services a non-exclusive license to access, use and/or share your Content through the Services as permitted through the functionality of the Services and this Agreement.

  1. Private Content

Tomofun does not claim ownership of your intellectual property rights in the Content or any recordings or data you provide to us via the use of our Services (the “Private Content”). However, you agree to give Tomofun the right to access, use, preserve and/or disclose your Content and Private Content, without compensation to you or any obligation to you, for the following purposes, as limited by the Privacy Policy:

  1. To provide the Services to you;
  2. To improve and optimize the Services, or otherwise expand Services;
  3. To develop new Services;
  4. To protect your rights and interests, or the rights and interests of third parties, the public, or Tomofun;
  5. To comply with applicable law or regulation, legal process (e.g., subpoena, warrant, etc.), or inquiry by a public or governmental authority;
  6. To enforce this Agreement, including any investigation of alleged violations of this Agreement; or,
  7. To detect, prevent, and mitigate fraudulent activity on our Services, or any security or technical issues related to our Services.
  1. Trademarks, Copyrights and Intellectual Property

Tomofun owns and retains all proprietary rights to the Services, its trademarks,  copyrights, trade secrets, and/or patents, whether registered or not, and all other trademarks and trade names are the property of their respective owners. The Services are licensed to you on a limited, non-exclusive, non-transferable, non-sublicensable basis, solely to be used in connection with the Services for your private, personal, non-commercial use, subject to all the terms and conditions of this Agreement as they are applicable to the Services.

Nothing on or in the Services shall be construed as conferring any other license to you or your Authorized Users under any intellectual property right, including any right in the nature of trademark, patent, trade secret or copyright, of Tomofun or any third party, whether by estoppel, implication or otherwise. Except for any information that is in the public domain, you are not authorized to reproduce, transmit or distribute the trademarks, copyrights, proprietary information or intellectual property of Tomofun. Tomofun, and its affiliates and licensors and suppliers, reserve all rights not granted in this Agreement.

Tomofun respects others’ intellectual property rights and reserves the right to delete or disable Content alleged to be infringing the Digital Millennium Copyright Act (“DMCA”) and to suspend or terminate the accounts of alleged infringers. If you believe someone is infringing on your or another’s copyrights, please contact us at support@furbo.com.

  1. Feedback

You may submit comments, suggestions or ideas about our Services, including ways in which you would improve or change the Services (the “Feedback”). You agree that your Feedback is provided to us on a NON-CONFIDENTIAL BASIS, is voluntary, gratuitous, unsolicited and without restriction, and Tomofun does not have any fiduciary duty or other duty as a result of receiving your Feedback. You hereby grant Tomofun the unlimited, perpetual right to use, copy, modify, publish, redistribute, create derivative works from such Feedback or otherwise disseminate your Feedback for any purpose and in any way without compensation or any obligation to you or any other third parties. Tomofun does not waive any rights to use similar or related feedback or ideas known to Tomofun, developed by Tomofun’s employees, or obtained from other sources.

  1. Purchases

If you wish to purchase any product or service made available through the Services ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. We may require additional information from you prior to accepting or processing your order.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to use or provide the information to third parties for purposes of facilitating the completion of Purchases or providing our Services to you.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability; we suspect you are purchasing products for resale without written permission from us; errors in the description or price of the product or service; error in your order or other reasons; or if fraud or an unauthorized or illegal transaction is suspected. Furthermore, we reserve the right to collect any rejection or insufficient funds fee and to process any such payment by the payment method you have submitted to us. Your charges may be payable in advance, in arrears, or as otherwise described when you initially selected to use the paid Services.

  1.  Subscription Services
  1. In order to enjoy certain advanced features of our Services, including the ability to store video and/or audio footage or photographs in cloud storage, download them to your mobile device, or receive certain types of enhanced notifications, you must activate the Subscription Services, such as the Furbo Dog Nanny®.   If you sign up for one of our special offer such as “Subscribe and Save plans” or “Premium Safety Package plan”, you have agreed to a minimum subscription of three or more continuous months (“Minimum Commitment”).  We will charge the subscription fee upfront for a minimum of three or more months depending on the purchase plan you choose. You must first complete the activation process once you receive the Hardware Product in order to enjoy the Subscription Services.  You will not be able to access or use any feature of the Hardware Product without activation.  After the Minimum Commitment, your Subscription Services will continue monthly, annually or biennially, based on the plan you selected. Your Subscription Term will automatically renew until terminated by you or us.   After you terminate the Subscription Services, or if you purchase the Camera Only without the Subscription Services, you will only be able to access a real-time stream of the area where the Hardware Product is located for the limited purpose of recording.  You will not be able to access any past recordings, nor can you activate the Subscription Services retroactively. If you or an Authorized User delete any data collected as a result of the Subscription Services, the data will be permanently deleted and no longer available to you. Please note that Tomofun may charge an additional fee for the use of some or all of the Subscription Services. We reserve the right to modify, suspend, terminate, or change the Subscription Services at any time.
  2. Subscription.  You can find a description of our Subscription Services on our website ( https://help.furbo.com/hc/en-us ), and we will explain which Subscription Service options are available to you when you sign up for the Furbo Dog Nanny or other services we offer. Your Subscription Services will continue month-to-month, annually, or based on the other timescale subscription plan (the “Subscription Term”) that you select, and will automatically renew until terminated. You will be entitled to access the subscription-based Services you purchased for each Subscription Term until such subscription is canceled. To change or discontinue a Purchase, please go to the website (https://furbo.com/account). To use the Subscription service you must provide us with one or more Payment Methods. "Payment Method" means a current, valid, accepted method of payment, as may be updated from time to time and which may include payment through your account with a third party. You must cancel your Subscription Services before it renews to avoid billing of the next period’s fees to your Payment Method (see "Cancellation" below).  

If you purchase our hardware product through the special offer such as "Subscribe & save", “Premium Safety Package” plan, or any other combination of hardware and subscription services, you shall subscribe to our service according to the selected purchase plan, the minimum subscription period is three months or more (depends on the plan you chose). If the user does not subscribe for the minimum required period, we reserve the right to block their access to the service until they renew their subscription for the required period.

  1. Free Trial. Your Subscription Service may start with a trial period to use the Subscription Service at no cost (“Free Trial”). The Free Trial period of your Subscription Service lasts for one month, or as otherwise specified during sign-up and is intended to allow new subscribers to try our Subscription Service.

Free Trial eligibility is determined by Tomofun at its sole discretion and we may limit eligibility or duration to prevent Free Trial abuse. We reserve the right to revoke the Free Trial and put your account on hold in the event that we determine that you are not eligible. Members of households with an existing or recent Tomofun Subscription Services are not eligible. We may use information such as device ID, method of payment or an account email address used with an existing or recent Tomofun Subscription Services to determine eligibility.

  1. Billing Cycle. The Subscription Services will be charged based on the Subscription Term you select to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your Subscription until your Subscription is cancelled. For example, if you sign up for a monthly subscription on January 15, you will be charged again on February 15 for the next month of the Subscription Services.

  1. Payment Methods. To use the Subscription Services you must provide one or more Payment Methods. You can update your Payment Methods by going to the "Account" page. Following any update, you authorize us to continue to charge the applicable Payment Method(s). You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your Subscription Services. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the Subscription Services until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Check with your Payment Method service provider for details.

 If you purchase any Hardware Products by selecting the plan of "subscribe & save", “Premium Safety Package” or , any other combination of hardware and subscription services, we will charge you for at least the first three months or more, depending on the purchase plan you choose at the time when you activate the hardware for the first time.

  1. Cancellation. To cancel, go to the "Account" page on our website(https://furbo.com/account) and follow the instructions for cancellation. You can cancel your auto-renewal for your Subscription Services at any time, and you will continue to have access to the Subscription Services through the end of your Subscription Term. You must cancel your subscription-based Services at least 24 hours before the next Subscription Term to avoid further charges. Unless you cancel auto-renewal for your subscription, the Subscription Services will be automatically extended for successive renewal periods of the same duration as the Subscription Term originally selected, at the then-current non-promotional rate. We do not provide refunds or credits for any partial Subscription Term. If you cancel your Subscription Services, your account will automatically close at the end of your current billing period for your Subscription Term.

It is your responsibility to backup any data, software, or other materials you may have stored or preserved via your use of the Subscription Services. If you cancel your Subscription Services you will lose basic features of our Subscription Services and you will permanently lose such data, software, or other materials as they will be deleted after your Subscription Services end. Tomofun will not be responsible for any such damage or loss.

  1. Changes to the Price and Subscription Terms. We reserve the right to change our subscription plans or adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms of Use, any price changes or changes to your Subscription Services will take effect following notice to you.

  1. Refunds for Subscription Services. Payments for Subscription Services are nonrefundable and there are no refunds or credits for partially used periods, unless required by the laws of the region where you reside. Following any cancellation, however, you will continue to have access to the Subscription Service through the end of your Subscription Term. You will not be eligible for a prorated refund of your payment for Subscription Services.
  1. Statutory Right of Withdrawal (Canada, EEA AND UK Consumers Only)

If you are a consumer residing within Canada, the European Economic Area (EEA), or the United Kingdom (UK) you have the following right of withdrawal when entering into a subscription service contract with us: 

Right of Withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day you entered into the subscription contract.

To exercise the right of withdrawal, you must inform us (INSERT COMPANY NAME, ADDRESS AND, WHERE AVAILABLE, TELEPHONE NO, FAX NO AND EMAIL ADDRESS) of your decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from the contract during the 14-day period, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

.

Model Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back.)  

  1. To: [INSERT NAME, ADDRESS AND, WHERE AVAILABLE, FAX NO AND EMAIL ADDRESS OF COMPANY]
  2. I / we (*) hereby give notice that I/we (*) withdraw from my / our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
  3. Ordered on (*) / received on (*),
  4. Name of the consumer(s):
  5. Address of the consumer(s):
  6. Signature of the consumer (s) (only for notification on paper):
  7. Date:

(*) Delete where inapplicable.

  1. Refund Policy – Hardware Products

Please refer to the Shipping, Returns & Warranty Policy, which is incorporated herein by reference, for information about shipping limitations, returns, and any warranty attached to the Hardware Product you have purchased.

  1. Service Interruptions and Terminations

Our Services may be suspended temporarily or permanently without notice to you for security purposes, maintenance or repair, system failures, or other similar circumstances (collectively, “Service Interruptions”). You acknowledge and agree that you are not entitled to a refund or rebate related to such Service Interruptions. We do not offer a service level or uptime guarantee with our Services.

Tomofun may, at its sole discretion, phase out any old Furbo Hardware Products that can no longer receive the required Software Updates in order to function properly and securely.  In the event of a phase out, Tomofun will provide a reasonable period of time to impacted Authorized Users and provide options to transition to new Hardware Products.  After the phase out period, Tomofun will no longer be able to provide support for the phased-out Hardware Products, including but not limit to software updates, security patches, and customer support.

 

  1. Intended Use and Reliability of Services

Your access and use of the Tomofun Services is intended to be non-time-critical. Tomofun does not make any representations or warranties that use of the Services will improve or affect your level of safety. While we intend to provide you with reliable Services, you hereby acknowledge that the use of the Services is not intended to be 100% reliable and it is not a substitute for a third-party monitored emergency notification system.

Our Services may experience interruptions or issues for various reasons, including a poor Wi-Fi connection or your mobile carrier’s data and usage plan. We cannot and do not guarantee that you will receive timely or accurate notifications through our Services, to the extent you enable such features, nor that we will maintain and store your data. You are solely responsible for maintaining and storing any backups of video or audio recordings or photographs outside of the Services to avoid any loss of such data.

You acknowledge that the availability of our Services is dependent on your Internet Service Provider (“ISP”), your mobile device operator or carrier (“Mobile Carrier”), and your computer, mobile device, home wiring, Wi-Fi, Bluetooth connection or other relevant equipment. You are responsible for ensuring you comply with your ISP’s and Mobile Carrier’s applicable terms and agreements, including any data and usage terms.

  1. System Requirements

To access or use the Services, you must have:

  • An account;
  • A wireless device that is supported by the Services, such as a mobile smartphone or tablet;
  • A functioning and always available Wi-Fi network or broadband Internet connection in your home; and,
  • Any other specifications provided with the specific Services you Purchase.

You acknowledge that the Services may not function if you are not able to meet the requirements listed above.

  1. Installation and Use

Tomofun will provide you with installation instructions when you Purchase our Services. However, it is your responsibility to ensure you are following the instructions correctly. YOU MAY EXPERIENCE TECHNICAL OR PERFORMANCE ISSUES WITH OUR SERVICES IF THE SERVICES ARE NOT PROPERLY INSTALLED. ALWAYS TEST THE SERVICES AT INSTALLATION AND REGULARLY THEREAFTER TO ENSURE THEIR PROPER FUNCTIONING. PART OF THE SERVICES MAY REQUIRE REPLACEMENT FOR THEIR PROPER FUNCTION, SUCH AS TREATS FOR THE FURBO DOG CAMERA OR ADAPTER REPLACEMENT. IF YOU ARE EXPERIENCING TECHNICAL DIFFICULTIES, PLEASE REFER TO OUR FURBO HELP CENTER OR CONTACT US AT SUPPORT@FURBO.COM.

  1. Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites, applications or platforms.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice (including after an order has been submitted).

  1. Automatic Software Updates

We may, from time to time, develop updates, patches, bug fixes, upgrades or other modifications to the Services (the “Software Updates”). Software Updates may improve or optimize the Services, or make changes to the Services in our sole discretion. You hereby agree that Tomofun may automatically install the Software Updates without notice or additional consent from you, except as required by applicable law or in accordance with our Privacy Policy. If you do not want such Software Updates, you may terminate your Services with us.

  1. Third Party Links and Services

Our Services may contain links or access to third-party web sites or services that are not owned or controlled by Tomofun (“Third Party Services”). A description or link to Third Party Services does not imply an endorsement by Tomofun of the Third Party Services.

Tomofun has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any Third Party Services. You further acknowledge and agree that Tomofun shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such Third Party Services.

You may be required to agree to additional Third Party Services terms and conditions, warranties, or other policies. This Agreement or any other Tomofun agreements with you do not apply to your access or use of Third Party Services. We strongly advise you to read the terms and conditions and privacy policies of any Third Party Services that you access or use.

  1. Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Services may be governed by rules that are separate from this Agreement. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with this Agreement, the Promotion rules shall apply.

  1. Security

Tomofun has certain technical, administrative, and physical security measures in place to protect your personal information. However, Tomofun’s Services are provided over the Internet and we cannot guarantee that your personal information will not be accessed, used or disclosed by unauthorized third parties. In addition, you are also responsible for the security of your personal information on our Services. You should ensure that any wireless Internet connections you use for the Product Hardware, Mobile App or other Services are secure, and only share your account information with third parties you trust. If you believe that the security of your personal information on our Services has been compromised, please contact us immediately at support@furbo.com.

  1. Indemnification

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS TOMOFUN, ITS OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR LICENSEES, FOR ANY LOSSES, DAMAGES, COSTS, LIABILITIES AND EXPENSES (INCLUDING, BUT NOT LIMITED TO, COURT COSTS, LEGAL FEES, AWARDS OR SETTLEMENTS) RELATING TO OR ARISING OUT OF YOUR OR YOUR AUTHORIZED USERS’ USE OF THE SERVICES, AND INCLUDING ANY BREACH BY YOU OF THE TERMS CONTAINED IN THIS AGREEMENT. NOTWITHSTANDING THE FOREGOING, THIS INDEMNIFICATION SHALL NOT APPLY TO CLAIMS BASED ON TOMOFUN’S OWN WILLFUL, WANTON, OR INTENTIONAL MISCONDUCT BY TOMOFUN.

  1. Warranty Disclaimer

TOMOFUN PROVIDES THE SERVICES ON AN "AS IS" BASIS AND DOES NOT MAKE ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, NOR DO WE IN ANY WAY GUARANTEE THE QUALITY, ACCURACY, DATA CONTENT, ARTISTIC WORTH OR LEGALITY OF INFORMATION, CONTENT, GOODS OR SERVICES THAT ARE TRANSFERRED, RECEIVED, PURCHASED OR OTHERWISE MADE AVAILABLE OR OBTAINED BY WAY OF THIS WEBSITE OR THE SERVICES. TOMOFUN DOES NOT REPRESENT OR WARRANT THAT THE SERVICES WILL ALWAYS BE AVAILABLE, BE SECURE, BE UNINTERRUPTED, BE ERROR FREE, MEET YOUR REQUIREMENTS, BE FREE OF ANY DEFECTS, VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED.   YOU ACCEPT AND AGREE THAT THE OUTPUT FROM YOUR USE OF OUR SERVICES IS FOR GENERAL INFORMATION PURPOSES ONLY AND HAS NOT BEEN INDEPENDENTLY VERIFIED BY A VETERINARIAN OR HUMAN.  ANY OUTPUT FROM OUR SERVICES DOES NOT CONSTITUTE MEDICAL OR ANY OTHER FORM OF PROFESSIONAL ADVICE OR GUIDANCE.  YOU WILL NOT RELY ON THE OUTPUT AS A SOLE SOURCE OF TRUTH OR FACT, OR AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.  IT IS YOUR RESPONSIBILITY TO CONFIRM THAT THE OUTPUT GENERATED BY OUR SERVICES IS CORRECT AND SUITABLE FOR YOUR INTENDED PURPOSE. SOME OR ALL OF THE EXCLUSIONS ABOVE MAY NOT APPLY TO YOU DEPENDING ON THE JURISDICTION IN WHICH YOU RESIDE.

  1. Limitations of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN ADDITION TO THE WARRANTY AND OTHER DISCLAIMERS IN THIS AGREEMENT, IN NO EVENT SHALL TOMOFUN, ITS OFFICERS, EMPLOYEES, PARTNERS, AGENTS,  OR AFFILIATES, BE (A) LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING FROM OR RELATING TO THE SERVICES, WHETHER OR NOT WE HAVE BEEN INFORMED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, AND (B) HAVE TOTAL CUMULATIVE LIABILITY FOR ANY DIRECT DAMAGES, PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF LIFE OR ANY OTHER DAMAGES NOT EXCLUDED OR PRECLUDED PURSUANT TO (A) ABOVE, ARISING FROM OR RELATED TO THE SERVICES, WHETHER IN CONTRACT OR TORT OR OTHERWISE, SHALL BE LIMITED TO AN AMOUNT NEVER TO EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO TOMOFUN OR AN AUTHORIZED TOMOFUN RESELLER FOR THE SERVICES AT ISSUE WITHIN THE PRIOR TWELVE (12) MONTHS (IF ANY). TOMOFUN DISCLAIMS ALL LIABILITY OF ANY KIND OF TOMOFUN’S LICENSORS AND SUPPLIERS.

TOMOFUN DISCLAIMS ALL LIABILITY ARISING FROM OR RELATING TO ANY CONTENT OR PRIVATE CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT OR PRIVATE CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT OR PRIVATE CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED IN CONNECTION WITH USE OF, OR EXPOSURE TO, ANY CONTENT OR PRIVATE CONTENT POSTED, EMAILED, ACCESSED, TRANSMITTED, DISSEMINATED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

THIS SECTION SHALL APPLY EVEN IF TOMOFUN IS FOUND LIABLE FOR ANY LOSS OR DAMAGE DUE TO BREACH OF CONTRACT, BREACH OF EXPRESS OR IMPLIED OR LIMITED WARRANTY, NEGLIGENCE OF ANY KIND OR DEGREE, SUBROGATION, INDEMNIFICATION OR CONTRIBUTION, STRICT PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY OF LIABILITY.

FOR THOSE JURISDICTIONS THAT DO NOT PERMIT LIMITATION OF LIABILITY FOR GROSS NEGLIGENCE, THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO ANY WILLFUL, WANTON, INTENTIONAL, RECKLESS MISCONDUCT, OR GROSS NEGLIGENCE OF TOMOFUN.

  1. Dispute Resolution and Waiver of Class Action and Jury Rights

The following applies only to those users that reside in the United States of America or Canada:

You understand and agree that any dispute, claim, or controversy arising under or in connection with this Agreement, including your use and access to the Services or any other content, including, but not limited to, claims as to whether any services rendered by Tomofun or persons employed or engaged by Tomofun were unnecessary or unauthorized or were improperly, negligently, or incompetently rendered, shall be finally and exclusively resolved by binding arbitration under the American Arbitration Association’s ("AAA") Commercial Arbitration Rules and Mediation Procedures and Consumer-Related Disputes Supplementary Procedures, and not by a lawsuit or resort to court process, except as California law provides for judicial review of arbitration proceedings. Each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. It is your responsibility to pay any AAA filing, administrative and arbitrator fees as set forth in the AAA Rules.

YOU ACKNOWLEDGE AND AGREE THAT BOTH PARTIES TO THIS AGREEMENT ARE GIVING UP THEIR CONSTITUTIONAL RIGHT TO HAVE SUCH DISPUTE DECIDED IN A COURT OF LAW BEFORE A JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER PRESENTATIVE PROCEEDING.

The parties further agree that the arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of this agreement to arbitrate. Any such controversy or claim shall be arbitrated on an individual basis, unless both parties otherwise agree in writing. The arbitration shall be held in San Francisco County, California, U.S.A.

You may cancel this agreement to arbitrate by giving written notice to Tomofun within 30 days of the date of your acceptance of this Agreement, or 30 days after Tomofun makes material changes to this section of this Agreement. You should send your cancellation notice to support@furbo.com with the following information: (i) your name, (ii) your Tomofun account email address; (iii) your mailing address; (iv) a statement of your wish not to resolve disputes with Tomofun through arbitration. Your notice to opt-out of arbitration only applies to this Agreement; if you previously entered into other arbitration agreements with Tomofun or enter into other such agreements in the future, your notification that you are opting out of the arbitration terms of this Agreement shall not affect the other arbitration agreements between you and Tomofun. Should you choose to withdraw from the arbitration provision, all other provisions of this Agreement shall remain in full force and effect.

If for any reason a claim proceeds in court rather than arbitration, each party waives any right to a jury trial. You agree to the personal jurisdiction by and venue in the state and federal courts of San Francisco County in the State of California or a United States District Court for the Northern District of California located in San Francisco, California, and waive any objection to such jurisdiction or venue.

  1. General
  1. Entire Agreement

This Agreement constitutes the entire agreement among the parties relating to the subject matter hereof, and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written between the parties with respect to any Services provided by Tomofun. Notwithstanding the foregoing, you may also be subject to additional terms and conditions, posted policies, guidelines, or rules that may apply when you use the Services, use or access the services, content or software of our affiliates, third parties or collaborating partners, or our enter sweepstakes, promotions, or contests.

  1. Term for Cause of Action

Any claim under this Agreement must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred; claims made under the separate terms and conditions of purchase for goods or services are not subject to this limitation.

  1. Governing Law

Except to the extent a claim or dispute is preempted by U.S. federal law, any claim or dispute arising from or relating to this Agreement is governed by the laws of the State of California, without regard to provisions of conflicts of law. Unless prohibited under mandatory law, any lawsuit arising from or related to this Agreement shall be brought exclusively before the Superior Court of California, County of San Francisco, and you hereby agree to the jurisdiction of any such court, unless such claim or dispute is required to be arbitrated as set forth in an above section

  1. Headings

The section titles in this Agreement are for your convenience only and have no legal or contractual effect.

  1. Assignment

You may not assign or delegate any rights or obligations under this Agreement, and any such attempts will be ineffective. Tomofun can freely assign or delegate all rightsand obligations under this Agreement in part or in its entirety without notice to you.

  1. Severability and Waiver

A failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any of the remaining provisions.  

  1. Notifications

We may provide notifications to you as required or permitted by law via email to the primary email address associated with the Account Owner, mobile notification, hard copy or posting of such notice on our Services. Tomofun is not responsible for any automatic filtering that you or your network provider may apply to such notifications.  

  1. Termination

This Agreement will remain in full force and effect as long as you continue to access or use the Services, or until terminated in accordance with provisions of this Agreement. We may terminate or suspend your use, access or account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach this Agreement.

If you transfer the Services to another owner, your right to use our Services immediately terminates with respect to the transferred Services. The new owner shall have no right to use the Services as your Account Owner and will need to register as a separate Account Owner and accept this Agreement.

Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service or contact us at support@furbo.com.

  1. Contact Us

If you have any questions about this Agreement, please contact us at support@furbo.com.

条款与条件

最新修改版： 2025年5月15日            

中文译版仅供阅读参考，若有与英文版本不一致之处，概以英文版为准。

此条款与条件（统称『条款』或『协议』）构成您与友愉股份有限公司及其子公司和附属公司及代理公司和运营商（统称『友愉』或『我们』或『我们的』）、Furbo网站www.Furbo.com所有人、操作人和开发人，以及连结到（『网站』）的各个联系网站、任何可以下载到您的装置上进入我们的服务（『手机Apps』）的任何手机应用程序、任何Furbo硬件产品（『硬件产品』）和软件、或其他数字商品和服务（『订阅服务』）之间的法律协议。『服务』或『友愉服务』这两个用语将泛指友愉网站、手机Apps、硬件产品和订阅服务。

如果您居住在美国或加拿大，本条款受制于具约束力的仲裁和放弃集体诉讼和陪审团权利。 请阅读本协议的争议解决段落，可看到更多信息。

  1. 接受

进入、使用或注册服务之前，请认真阅读本协议。想进入、使用或注册友愉提供任何服务的任何个人或法人实体（『客户』或『您』）同意受本协议规定的条款约束，或约束其代表的法人实体。友愉保留所有未于此明确授予的权利。您声明且保证您有权、职权和资格代表自己或您所代表的法人实体接受和同意本协议。

您对服务的使用、进入或注册也受到我们的并入于此供参考的隐私权政策管理。 请检视隐私政策以便了解我们如何收集、使用、公开以及保护您的个资。

如果您不同意此条款，请勿访问、使用、或注册任何服务。 

  1. 条款与服务的变更

在法律允许的范围内，友愉保留权利，可以随时通过更新本页面修改本条款。如果我们变更条款上的信息，会在我们的服务上通知您，或发送通知至您注册的电子邮件地址。在变更生效后，若您继续使用服务，则代表您同意受修正协议约束。最后一次更新的时间，请参考协议『最新修改』的日期。

您了解到，为持续优化我们的服务，这表示我们的服务会随着时间变更。我们可能修改、中止或停止任何服务，或者引入新功能以及限制到部分或全部服务上。我们也保留以任何理由，基于我们的唯一处理权，在未通知您情况下，可以移除任何内容、特点、或网页的权利。对于服务任何部分的任何修改、中止或停止，您同意我们不对您或任何第三方负责。

  1. 非紧急服务

友愉服务不提供任何其他紧急服务。如果您有紧急状况，在美国请立刻打911、在英国打999、在澳洲打112、在德国打000、打给警察局、消防局、最近的医院或其他紧急服务单位。有任何紧急状况，请勿联系友愉客服。

您同意也了解友愉的服务并非紧急响应平台、调度中心或任何类似的应急系统。您或别人使用我们的服务时，若遇到任何紧急状况，我们无法协助您。我们的服务是为了非紧急的用途。

  1. 账号资格

我们非常开心，您加入成为用户！您在我们的服务注册账号时，就成为『账号所有人』。成为账号所有人，您就可以授权其他个人进入您的账号（『有权使用人』）。

您应该只邀请信得过的个人成为有权使用人，因为有权使用人可以进入您账号里可用的个资（例如账号简介、影片历史设定及其他），还有他们也可以修改或变更您的帐户信息和设定（例如开或关您的相机、或修改您的智能狗警报或通知）。除此之外，有权使用人也能邀请或使其他人能够进来使用您的账号。友愉不对有权使用人的行为负任何责任。

要合格进入、使用或注册我们的服务，您声明且保证：

  • 您具有行为能力可以跟友愉订定具约束力的契约；
  • 您是十八岁以上。十八岁以下的账号所有人/有权使用人必须有父母或法定监护人同意才能进入并使用服务，且只能在父母或法定监护人监督下使用服务：
  • 成为账号所有人，您同意对您账号上的各种行为完全负责，包括有权使用人的任何行为；
  • 您无论何时都会提供我们准确、完整、且实时的信息； 
  • 您将负责保护您用于存取服务的密码以及在您的密码下进行的任何活动或操作，无论您的密码是用于我们的服务或是第三方服务；；
  • 如你察觉到账户安全上有任何威胁，或有人未经授权使用您的账号，您会立即通知我们；
  • 您无论使用或进入服务都不会违反任何适用的法律或法规，例如禁运或出口管制法和法规； 
  • 您了解也承认我们的服务的唯一目的是观察和记录宠物状况，绝无人类行为方面的目的。您不会使用我们的服务暗中监视、观察或监控别人的行为，也不会为这个目的做任何视听上的录制；以及，
  • 您不得使用您无权使用的其他人或实体的名称作为用户名，也不得使用该人或实体的名称来冒充该人或实体。

由于您或您的有权使用人未遵守以上规定而产生或引起的任何损失或破坏时，友愉都不负责。除此之外，未符合任何以上要求资格时，都会被视为违反对本协议，我们有权立即终止或暂停您的账户使用权限。。

  1. 进入和使用服务的相关法律限制

由于友愉服务是为了个人享乐和家户用途，您居住地的法律或法规可能会对您和您使用我们的服务施加某种责任。比如，可能会有适用于您使用服务的数据保护与安全法。成为账号所有人或有权使用人，您可以管控经由我们的服务收集的数据。

您同意友愉无须担负责任确保您对服务的使用遵守适用的法律，包括，但不受此限： 

  1. 照片录制或公开、视频和／或音频录制的任何适用法律或法规，包括在工作场所、公共场所、或非家里的私人场所使用我们的服务的任何特定法律；和／或
  1. 在使用服务这方面，要求您注意和／或取得个人同意的任何法律或法规。 

如果您使用或进入我们的服务时未遵守适用法律，就会被禁止使用或进入我们的服务。基于我们的专属处理权，我们会随时以任何理由，且不必通知，就终止或中止您使用或进入我们的服务。 我们可以单方裁定您是不是违反本协议内的任何条款。

  1. 可接受的使用 

本服务及通过本服务提供的内容的全部权利和权益归友愉及其许可方或指定的第三方所有。友愉授予您一项有限的、不可转让的、非排他性的使用权（不含再授权权利），仅供您为个人非商业目的访问和使用本服务本协议授予您的权利受制于以下限制：

  1. 您不可违反任何法律、法规、指导方针或条例，包括关于数据保护之法律、关于出口管制之法律、或任何其他参考如上的法律； 
  1. 您不会以发许可证、贩卖、出租、租用、转让、让渡、散布、托管的方式或用别的方法在利用本服务为商业用途；
  1. 您不会试图从我们服务的任何其他账户拥有者或授权用户取得密码、帐户或其他安全信息；
  1. 您不会损害您的账户或 Tomofun 服务上的任何其他账户的安全；
  1. 您不得从事有害、欺骗、威胁、骚扰、粗俗、诽谤、猥亵、诈欺或其他令人反感或可疑的行为；
  1. 您不会妨碍、扰乱、侵犯或试图未授权进入连接到服务的任何计算机网络或服务器，或违反关于网络使用的法规、政策或程序； 
  1. 您不会复制、储存、再制、散布、再刊登、下载、展出、贴出或传播经由我们产品提供的服务或内容之任何部分，除非已获得友愉书面许可；
  1. 您不会触犯或侵犯包括友愉或他人的知识产权，或任何其他权利；
  1. 您不会参与可能造成服务上出现『垃圾邮件』或任何形式的自动应答器，或您未登入服务的同时，该流程已经在运作或启动；
  1. 您不会尝试在服务的任何部分修改、制作衍生作品、拆卸、反向编译或反向工程；
  1. 您不会为了建造具竞争性或类似的产品或服务的目的而进入或使用服务；
  1. 您不会为了破坏或改变通信网路、计算机、操控式行动装置、数据、 服务、或任何其他系统、装置或财产而上传、传播或散布任何计算机病毒、恶意程序或破坏系统的代码；
  1. 您不会妨碍服务的适当运作； 
  1. 您将仅透过我们提供的方法或途径存取或尝试存取服务；；
  1. 您不得删除、掩盖或修改本服务可能提供的或与本服务相关的任何专有权利声明（包括版权和商标声明）；和／或，
  1. 不论是以自动或手动的方式，您都不会在服务的页面、数据、或或相关于服务的部分上。 

如果您未能遵守上述规定，我们可自行决定随时终止或暂停您使用或存取我们的服务，恕不另行通知。 根据适用法律，我们可能拥有唯一权利确定您是否违反本协议中包含的任何条款。

  1. 内容

我们的服务可能允许您公开分享或以其他方式提供某些信息、图像、视频或其他数据（「内容」），包括但不限于透过您使用服务撷取的或与您使用服务相关的内容。 此类内容还可以包括位置信息或其他数据。 您对您在本服务上或透过本服务公开上传、传输、分享或以其他方式传播的内容承担全部责任，包括其合法性、可靠性和适当性。 我们保留随时自行决定但并非有义务从服务中删除任何内容的权利。您特此同意，未经相应权利人事先明确书面许可，您不会出于任何目的使用、复制、修改、上传、发布、传输、分发、展示或以其他方式利用(i) 不属于您所有的任何内容内容，以及 (ii) 以任何方式侵犯内容中的任何第三方权利。此外，您表示且担保： 

  1. 您拥有所使用的内容的知识产权，或其他使用权利；
  1. 您授予我们对您的内容的许可，如后所述；并且，
  1. 在服务上或透过服务贴上或宣传您的内容并不会侵犯隐私权、宣传权、版权、知识产权、合约权或任何个人或法人实体的任何其他权利。

您特此授予我们及其再授权人非排他性、不可撤销、全额付款且免费的、永久、全球性、可再授权和可转让的存取、再使用、分发、储存、删除、翻译、复制、修改、为任何目的并在任何媒体管道以任何媒体格式展示、出售此类内容、根据此类内容创建衍生作品或以其他方式利用此类内容，而无需向您或任何其他个人或实体提供补偿。 您也特此向服务的每个使用者授予非独占许可，以在服务功能和本协议允许的情况下透过服务存取、使用和/或分享您的内容。 

  1. 隐私内容

针对您经由使用我们的服务提供给我们的内容或任何录制信息或数据，我们不会声称所有您在这些方面的知识产权。不过，为了以下目的，受限于隐私政策，您同意给我们权利，可以进入、使用、维护和／或公开您的内容和隐私内容，无需向您支付费用或承担任何义务： 

  1. 提供服务给您；
  1. 改善服务并把它优化，或在其他方面扩大服务；
  1. 开发新服务；
  1. 保护您的权利和利益，或第三方、大众、或友愉的权利和利益；
  1. 遵守适用法律或法规、法律程序（例如传票、搜查令等），或公共或政府机构的质询；
  1. 执行本协议，包括本协议被声称受到侵犯时的任何调查；或，
  1. 侦查、防止、以及减缓我们的服务上的诈欺行动，或相关于我们的服务的任何安全或技术问题。
  1. 商标、版权和知识产权。

针对服务、商标、版权、商业机密、和／或不论是否注册的专利，友愉拥有且保留所有财产权，且所有其他商标和商业名称都是他人所有的财产。我们所提供的服务在受限、非排他、不可转让、不可分许可的基础上特许给您，唯一只能用于与服务有关的隐私、个人、非商业用途，并受制于协议上的所有条款与条件。 

除非基于明确的授权方式，服务上或服务中任何内容不应被推断为可以赋予您或您的有权使用人任何知识产权下的任何其他特许权，这知识产权包括友愉或任何第三方的具有商标、专利、商业机密或版权的性质的任何权利。除了任何公共领域的信息之外，您未被授权再制、传播或散布友愉的商标、版权、财产信息或知识产权。 友愉、及其附属机构和许可人和供货商，都保留本协议未授予的所有权利。

友愉尊重其他人的知识产权，并保留删除或禁用被指控侵犯了数位千禧年著作权法（『DMCA』）的内容，以及中止或终止被声称的侵权人的账号权利。如果您确信有人侵犯您或别人的版权，请在support@furbo.com连络我们。

  1. 反馈

您可以针对我们的服务提出评论、建议或构想，包括您要改善或变更服务的方式（『反馈』）。您同意您的反馈是在非机密基础上自愿、无偿、主动提供且不加限制地提供给我们，友愉不会因为收到您的反馈而有任何信托责任或其他责任。您特此授予友愉不受限、无限期的权利，可以从这个反馈使用、复制、修改、刊登、再散布、创作衍生作品，或为任何目的，且以不必对您或任何其他第三方赔偿或负任何义务的方式，在其他方面宣传您的反馈。针对友愉所认知、友愉所员工所开发、或从其他来源取得的类似或相关的反馈或构想，友愉不放弃任何使用的权利。 

  1. 购买

如果您想要购买透过服务所产生的任何可用产品或服务（『购买』），您会被请求提供某些跟购买有关的信息，包括，但不受此限，信用卡号、信用卡到期日、发票地址、和出货信息。 在接受或处理您的订单前，我们会需要您的额外信息。

您表示并担保：（i）您有合法权利使用任何信用卡，或其他与购买有关的付款方式；以及（ii）您提供给我们的信息具真实性、正确性及完整性。

透过提供这个信息，您授予我们权利，可以使用或提供该信息给第三方，目的是加速完成购买，或提供我们的服务给您。

我们保留权利，可以基于任何理由随时拒绝或取消您的订单，包括但不受此限：产品或服务的可提供性；我们怀疑您买这产品是要未经我们的书面许可转售出去；产品或服务的说明或价格有错；您的订单或其他理由的错误；或者如果怀疑有欺骗或未授权或非法交易。此外，我们保留权利，可以收取任何退回或不足资金费用，也可以处理您提供给我们的付款方式下的任何这种款项。 您的费用可能会提前付款、延后付款，或按照您最初选择使用付费服务时所述的其他方式支付。

  1.  订阅服务

透过注册我们的订阅服务，您可以选择使我们的服务的某些部分，允许您把视频、音频或图像数据储存至云端，并下载到您的移动设备，或接收某种型式的通知。如果您未注册订阅服务，就只能够使用有限的功能，无法访问历史录制内容，也无法追溯启动订阅服务。如果您或授权使用人删掉任何由订阅服务所收集的数据，该数据将会被永久删除。针对使用一些或全部订阅服务，友愉会收取额外费用。我们得随时修改、中止、终止、或变更订阅服务。

  1. 订阅：您可在我们的网站上找订阅服务的说明，当您注册我们订阅服务时，我们就会说明您可选择哪种订阅服务。 您的订阅服务会每年逐月或根据您所选的其他时间表订阅方案（『订阅期』）持续下去，且会自动更新直到被终止。您会有资格在每个订阅期间进入您购买的订阅服务，直到这个订阅被取消。若要变更或停止购买，请上此网站（https://furbo.com/account）。若要使用订阅服务，您必须提供我们一种以上支付方式。『支付方式』指现行、合法、被接受的支付方式，可能有时会更新，也可能包括透过您在第三方的账号支付。
  1. 免费试用：您的订阅服务可能会从免费试用期，可以免费使用订阅服务（『免费试用』）。免费试用期会依照我们当下的政策而制定期限。

免费试用资格得由友愉单独决定，我们可能会限制资格或持续时间，以防止免费试用被滥用。我们保留权利，若我们裁定您不具资格时，可以撤销免费试用或暂时中止您的账号。

  1. 计费周期：订阅服务收费会根据您针对付款方式所选的订阅期，依符合订阅的付款部分开始的日历日起算到订阅被取消时。例如，您在一月十五日注册每月的订阅，就会在二月十五日再被收取下个月的订阅服务费用。 
  1. 支付方式：若要使用订阅服务，就必须提供一种以上支付方式。您可透过上网页更新支付方式。更新之后，即表示您授权我们继续以适用的支付方式收费。万一您的最初支付方式被拒绝，或者我们不再能够用它来收取您的订阅服务款项，您授权我们以任何与您的账号有关的付款方式收费。您对任何未支付的金额仍负有责任。如果由于到期、资金不足、或其他方面的原因、且您没有取消账号，导致付款未成功结算，我们会中止您进入订阅服务，直到我们以有效的支付方式成功收款。针对一些支付方式，发行人会向您收取某种费用，例如国外交易费，或其他相关于处理您的支付方式的费用。请细查您的支付方式服务提供人。
  1. 取消：若要取消，请至以下网页（https://furbo.com/account），并遵循取消指示，或洽询客服人员。您可以随时取消订阅服务的自动续订，您将可以继续使用订阅服务，直到订阅期结束。您必须在下次订阅期前至少24小时取消订阅式服务，以避免进一步的费用。除非您取消订阅的自动续订，否则订阅服务会依跟原始选择的订阅期相同的持续时间，以当时的费率，自动展延订阅。我们不会针对任何部分订阅期提供退费或赊账。如果您取消订阅服务，您的账号就会在订阅期的现行开发票期间结束时自动结束订阅。

针对您经由使用订阅服务所储存或保存的任何数据、软件或其他数据，您负有作备份的责任。如果您取消订阅服务，就无法再使用订阅服务，我司将永久删除订阅服务期间所留存之数据或数据。友愉不会对因此所产生之损害或损失负责。

  1. 价格和订阅条款：我们保留权利，可以变更订阅方案，或以任何方式，随时依我们基于保留裁量权的裁定，由此调整服务或任何定价的构成。任何价格变更或您的订阅服务的变更，都会在通知您之后生效。
  1. 退费：订阅后无法退款，即使您仅使用部分订阅期。取消订阅后，您仍可在当前订阅期内继续使用服务。。尽管有上述规定，如果您是加拿大的居民，从注册当天起，会有七天可以取消订阅服务且收到全款退费。住在欧洲经济区或英国的客户，请参考第13条规定。
  1. 法定撤回权（只适用于加拿大、欧洲经济区(EEA)和英国客户）

如果您是居住在加拿大、欧洲经济区（EEA）内或英国（UK）的客户，在跟我们成立订阅服务合同时，您就有以下撤回权： 

撤回权

您有权在不说明理由的情况下，于14日内撤销订阅服务合同。。

撤销期限自您与我们订立订阅服务合同之日起14日后届满。若要行使撤回权，您必须透过明确的声明（例如邮递信函、传真或电邮）告知我们（要添写公司名称、地址，以及如果有的话，还要电话号码、传真号码和电邮地址）您要从合同撤回的决定。您可以使用附上的典型撤回模板，但这并非强制性。

只要您在撤销期届满前发送了撤销通知，即视为在撤销期限内提交，符合规定。撤回效力

如果您从合同撤回，我们将偿还您从订阅服务合同收到的付款，包括交货费用（如果您选的交货方式不是我们提供的最低价格的标准交货方式，由此所产生的追加费用要排除在外），我们不会不正当拖延，退款将在我们收到您撤销决定之日起不超过14日内完成。。退款将通过您最初付款时所使用的支付方式返还，除非您另有明确同意。在任何情况下，我们不会因退款向您收取任何费用 

撤回模板

（如果您要从订阅服务合同撤回，请填这份表格并寄回。）  

  1. 收件方： 【要添写公司名称、地址，以及如果有的话，传真号码和电邮地址】
  1. 我／我们 （*）特此通知，我／我们 （*）从我的／我们的 （*）以下商品销售契约（*）／以下服务的提供（*）撤回
  1. 订购于（*）／收到于（*），
  1. 客户名称：
  1. 客户地址：
  1. 客户签名（只用于书面通知）：
  1. 日期：

（*）删除不适用的部分。

  1. 退费政策－硬件产品

请参考保固政策，这部分合并于此当参考，附在您购买的硬件产品上，提供装运限制、退回、和任何担保方面的信息。 

  1. 服务中断及终止产品服务

我们的服务，可能因安全目的、例行性维护或维修、系统故障、产品相关技术迭代更新或其他类似情况(整体称为"服务中断")，暂时或永久中断，我们将视服务中断的具体情况于事前或事后通知您。若系因适用法律要求、不可抗力因素、技术迭代等非可完全归责于我们的原因及例行性维护或维修导致服务中断，您承认并同意您无权因此服务中断状况获得退款或折扣。本服务不承诺服务水平或持续运行时间。我们可自行决定淘汰任何无法再接受软件更新之旧型硬件产品以以便正常、安全运作。 如果发生逐步淘汰的情况，友愉将向受影响的授权用户提供一段合理的时间，并提供过渡到新硬件产品的选项，经过此期间后，友愉将无终止对无法继续支持的软件更新的旧款硬件产品的支持，包括但不限于软件更新、安全性修补程序和客户支持。

  1. 服务的使用和可靠性

您对友愉服务的访问和使用并非针对紧急或即时响应场景。友愉不对使用该服务是否能够提升或影响您的安全水平作出任何承诺或保证。尽管我们致力于为您提供稳定可靠的服务，但您理解并同意，该服务并非百分之百可靠，也不能替代任何由第三方监管的紧急通知系统我们的服务可能会因各种理由中断或发生异常情況，可能是由于您Wi-Fi连接不良，或您的电信商的数据和流量限制。我们无法也不保证您将透过我们的服务收到及时或准确的通知（在您启用此类功能的范围内），也不保证我们将保留和储存您的数据。 您须自行负责保留和储存服务所提供的视频或音频记录或图像的任何备份，以避免此类数据遗失。

您理解并同意，我们服务的可用性取决于您的互联网服务提供商（“ISP”）、移动设备运营商或通信运营商（“移动运营商”），以及您的计算机、移动设备、家庭布线、Wi-Fi、蓝牙连接或其他相关设备。

您有责任确保遵守您的 ISP 和移动运营商的适用条款与协议，包括与数据流量及使用相关的规定。

  1. 系统要求

若要进入或使用服务，您必须有： 

  • 有效注册账户；
  • 一个由受支持的无线装置，例如智能手机或平板；
  • 家里有功能正常且随时可使用的Wi-Fi网络，或宽带网络连接；以及，
  • 跟您购买的特定服务搭配提供的任何其他设备。

如果您未能符合上列要求，您了解将无法使用服务。 

  1. 安装和使用

在您购买我们的服务时，友愉将向您提供安装说明。然而，您有责任确保按照说明正确安装。如果服务未被正确安装，您可能会遇到技术问题或性能异常。请在安装时及之后定期测试服务，以确保其正常运行。部分服务的正常功能可能需要更换相关组件，例如 Furbo 狗狗摄像机的零食补充或适配器更换。如您遇到技术问题，请访问 Furbo 帮助中心，或通过 support@furbo.com 联系我们。

  1. 可用性、错误和不精确
  1. 我们会持续更新服务中提供的产品与服务内容。服务中所展示的产品或服务可能存在定价错误、描述不准确或暂时无法提供的情况，且我们在更新服务信息或在其他网站、应用程序或平台上发布广告时可能存在延迟。我们无法也不保证任何信息（包括价格、产品图片、规格、库存状态及服务内容）的准确性或完整性。我们保留在任何时间（包括您提交订单之后）更改或更新信息、以及更正任何错误、不准确或遗漏内容的权利，恕不另行通知。自动软件更新

我们可能不时对服务开发更新、补丁、漏洞修复、升级或其他修改（统称为“软件更新”）。软件更新可能用于提升或优化服务，或根据我们自主决定对服务进行变更。您特此同意，除非适用法律另有规定或依据我们的隐私政策，我们可在无需另行通知或取得您额外同意的情况下自动安装软件更新。如您不希望接收此类软件更新，您可选择终止使用我们的服务。

  1. 第三方连结和服务

我们的服务可能会包含通往第三方网站或服务的连结或入口，这些网站或服务不归于友愉所有或管控（『第三方服务』）。对第三方服务的描述或链接，并不代表 Tomofun 对该等服务的认可或背书。

友愉无法控制也不承担任何第三方服务的内容、隐私政策或相关操作的责任。您进一步确认并同意，因使用或依赖通过任何第三方服务所提供的内容、商品或服务而引起或被声称引起的任何损害或损失，友愉不承担任何直接或间接的责任。您可能会被要求同意额外的第三方服务条款和条件、担保、或其他政策。本协议或任何其他友愉与您之间的协议，都不适用于进入或使用第三方服务。我们强力建议您详阅您进入或使用的任何第三方服务的条款与条件和隐私政策。

  1. 比赛、抽奖和促销

任何透过服务可参加的竞赛、抽奖或其他促销（统称『促销』）会受促销的规定管理，这规定是从本协议分开的。如果您参加任何促销，请检视适用规定还有隐私政策。如果促销的规定抵触本协议，则适用促销常规。

  1. 安全

友愉采取了一定的技术、管理和实体安全措施来保护您的个人信息。 然而，友愉的服务是透过网络提供的，我们不能保证您的个人信息不会被未经授权的第三方存取、使用或揭露。 此外，您也应对您在我们服务中个人信息的安全承担责任。您应确保用于产品硬件、移动应用或其他服务的无线网络连接是安全的，并且仅与您信任的第三方共享您的账户信息。如果您认为您在我们服务中的个人信息安全已遭到泄露，请立即通过 support@furbo.com 与我们联系。

  1. 赔偿

在适用法律允许的最大范围内，若您或您的授权人违反本条款之内容，您同意对友愉及其管理人员、员工、代理商、关联公司、供货商或被授权人因与此相关或由此产生的任何损失、损害、成本、责任和费用进行赔偿、且为其辩护并使其免受损害，尽管有上述情况，此赔偿将不适用于基于友愉自己的故意、恶意、或有企图的不当行为。

  1. 免责声明

Tomofun 依「现状」提供服务，并且不作任何形式的保证，无论是明示或暗示，包括但不限于适用于特定用途的保证。我们也不以任何方式保证透过本网站或服务所接收、购买或以其他方式取得的信息、内容或商品之质量、准确性、艺术价值或合法性。Tomofun 不承诺或保证服务会一直可用、安全、不中断、无错误、符合您的需求，亦无保证无任何缺陷、病毒或其他有害组件，或保证缺陷会被纠正。

您接受并同意，您使用我们服务所产生的结果仅供一般信息参考用途，且该结果未经兽医或人员独立验证。任何来自我们服务的结果不构成医疗或任何其他形式的专业建议或指导。您不应将结果作为唯一的真相或事实来源，也不应将其视为专业建议的替代品。您有责任确认我们服务所生成的结果是否正确且适合您的预期用途。根据您所居住的司法管辖区，上述部分或全部排除条款可能不适用于您。

  1. 责任限制

在适用法律允许的最大限度内，除本协议中的保证和其他免责声明外，无论在任何情况，友愉及其高级管理人员、员工、合作伙伴、代理商或联属机构均不会（a）对任何间接、附带、特殊、示范性、后果性或惩罚性损害负责，包括但不限于利润损失、数据、使用、商誉或其他与服务有关的无形损失，无论我们是否已被告知或应当知道此类损害的可能性，即使此处列明的补救措施被认为未能达到其基本目的；以及（b）对于任何直接损害、财产损害、人身伤害、生命损失或根据（a）未排除或阻止的其他任何损害，无论是契约、侵权或其他方式，其总累积责任应限制在您在过去十二（12）个月内实际支付给友愉或经授权的友愉经销商的与有关服务有关的金额内（如有的话）。友愉不承担任何友愉的授权人和供货商的任何责任。

友愉不承担任何私人内容所引起或与之相关的所有责任，包括但不限于私人内容中的任何错误或遗漏，或因使用或连结透过本服务所发布、透过电子邮件发送、存取、传输、传播或以其他方式提供的任何私人内容而发生的任何类型的损失或损害。即使友愉因违反合约、对于有限保固的违反、任何程度的疏失、代位追偿、赔偿、违反法定的产品责任、或任何其他依法而被认定有责任承担损失或损害，仍适用本条款之责任及金额限制。

针对那些不允许严重疏失被限制的管辖区域，这个责任限制将不适用于友愉的任何故意、恶意、有企图的、不顾后果的不当行为或严重疏失。

  1. 争议解决和放弃集体诉讼和陪审团权利 

以下只适用于居住在美国或加拿大的使用人：

您了解且同意，起于或相关于本协议的任何争议、声明或民事纠纷，包括您使用和进入服务或任何其他内容，包括但不受此限，声明友愉或友愉雇用或聘用的人提供的任何服务是不必要或未授权或不合适、疏忽、或不胜任，最后都将由美国仲裁协会（『AAA』）的商事仲裁常规和调解程序和消费者相关纠纷补充程序下的具约束力的仲裁排他解决，不会透过诉讼或求助法院流程，除非加州法律提供仲裁诉讼程序司法审查。各方都保留权利，可以寻求有能力的司法法院作命令式或其他公平式解除，以防止实际或威胁式侵犯，一方的版权、商标、商业机密、专利或其他知识产权被挪用或侵犯。您有责任要支付AAA常规列举的任何AAA归档、行政和仲裁人费用。

您承认且同意协议的双方在放弃各自的合宪权，要让这个争议在法院陪审团前裁决，或者是加入任何号称的集体诉讼、集体仲裁、私人总检察长诉讼、或任何其他诉讼程序的起诉人或集体成员。

双方进一步同意，不是任何联邦政府、国家或地方法院或代办处，而是仲裁人将有排他权，可以解决任何相关于本协议的解释、适用性、强制性或结构上的争议，并交付仲裁。除非双方在其他方面书面同意，否则任何这种争议或声明都将在个人基础上被仲裁。仲裁会在美国加州旧金山郡举行。

在接受本协议当日起三十天内、或友愉在本协议的本部分作数据变更后的三十天，您可以透过书面通知友愉取消本协议交付仲裁。您应该传取消通知到support@furbo.com，包括以下信息： （i）您的名字、（ii）您的友愉账号电邮地址；（iii）您的邮件地址；（iv）一份声明，说明您不想透过仲裁解决跟友愉之间的争议。 这份退出仲裁的通知只适用于本协议；如果您以前已跟友愉成立其他仲裁协议，或将来会成立其他这种协议，您的本协议的仲裁条款退出通知将不会影响您和友愉之间的其他仲裁协议。万一您选择从仲裁条款撤回，本协议的所有其他条款都将维持完全的支配力和效力。

如果基于任何理由在法院进行声明，而不是透过仲裁，各方都要放弃任何权利，交付陪审团审判。您同意属人管辖权和审判地都在州内、还有加州旧金山郡的联邦政府法院、或位于加州旧金山的美国加利福尼亚北区联邦地区法院，且放弃对这种管辖权或审判地提出任何反对。 

  1. 一般
  1. 整体协议

本协议构成双方就本协议目标达成的完整协议，并取代双方之前或同时就友愉提供的任何服务进行的所有沟通和建议，无论是电子的、口头的还是书面的。 尽管有上述规定，当您使用服务、使用或存取我们的附属公司、第三方或合作伙伴的服务、内容或软件时，您也可能受到可能适用的附加条款和条件、已发布的政策、指南或规则的约束，或参加抽奖、促销或竞赛的规定。 

  1. 诉讼时效期限
  1. 根据本协议提出的任何索赔，必须在相关事由发生后一（1）年内提出，否则该索赔或诉讼原因将被视为无效。本限制不适用于针对商品或服务的购买另行适用的条款与条件所提出的索赔。准据法

除美国联邦法律优先考虑的索赔或争议外，由本协议引起或与之相关的任何索赔或争议均受加州法律管辖，不考虑法律冲突的规定，除非强制性法律禁止，由本协议引起或与之相关的任何诉讼均应专门提交给加利福尼亚州旧金山县高等法院，并且您特此同意任何此类法院的管辖权，除非需要此类索赔或争议按照上述部分的规定进行仲裁

  1. 标题

本协议的各段标题只是为了您的方便，并不具法律或契约效力。

  1. 转让

在本协议下，您不得转让或委托任何权利或义务，任何这种意图都将无效。在本协议下，友愉可以自由部分或全部转让或委托所有权利和义务，且不必通知您。

  1. 可分割性和豁免

若未行使或执行本协议的任何权利或条款，将不能构成这种权利或条款的免除。如果本协议的任何条款被有能力的司法法院发现不合法、无效、或因任何理由不能执行，那么这个条款将被视作从本协议单独分割，且将不影响任何剩余条款的效力和强制性。

  1. 通知

我们可能会根据法律要求或法律允许，我们可能会透过向与账户所有者关联的主要电子邮件地址发送电子邮件、行动通知或在我们的服务上发布此类通知的方式向您提供通知。 友愉对您或您的网络供货商可能套用于此类通知的任何自动过滤不承担任何责任。

  1. 终止

只要您继续存取或使用本服务，或直到根据本协议的规定终止，本协议将保持完全效力。 我们可以出于任何原因（包括但不限于您违反本协议）立即终止或暂停您的使用、存取或账户，恕不另行通知或承担责任。如果您将服务转让给其他所有者，您使用我们的服务的权利将立即因转让而终止。 新所有者无权继受原使用服务，并且需要注册为单独的账户所有者并接受本协议。 

一旦终止，您使用服务的权利会立刻停止。如果您要终止账号，您可以停止使用服务，或在support@furbo.com联络我们。

  1. 联络我们

如果您对本协议有任何疑问，请在support@furbo.com联络我们。