Cyber security is very important to Furbo and dog parents alike. Security has always been a priority for Furbo and there are several steps in place to answer a common question among Furbo users: Is Furbo Safe?

At Furbo, we know that safety and cybersecurity are vital to every pet parent; that's why we encrypt your data with the same security used by most banks. As the account holder, you can take additional steps to ensure your cybersecurity. There are also additional steps that you can take to ensure your cybersecurity.

Encryption

Furbo uses 2048-bit RSA private keys for key exchange. This is the same level of encryption that most banks use. This encryption ensures that only you and users that you have certified to access your Furbo camera.

There are several steps you can take to ensure that your information stays secure and private. The first is to make sure that your password to your Furbo account is unique and is different from your other passwords. Additionally is to ensure that your WiFi connection is secure.

2-step verification

For an extra layer of security, Furbo has enabled the option of two-step verification to connect to your Furbo account. You can enable two-step verification by going into your account on Furbo and entering your phone number. 2-step verification ensures that if you connect your Furbo camera to a new device, you can verify the device through your phone number. This added step protects against unauthorized logins.

Passwords

Have you used the same password since you created your first email account? We’ve all been there! It may be time to update your password. Use a unique password for your Furbo account, different from any other password you’ve used. Experts suggest using a combination of letters, numbers, and symbols. Additionally, avoid using personal information such as your name, or your pet’s name. You can also use a password generator to create a strong password for you.

It’s also a good idea to update your passwords frequently. Set a calender reminder to remind yourself every few months to reset your passwords across platforms. Don’t share your passwords! Of course we’ve all been told this, but it’s true: it does increase security risk the more you share your passwords. 

Update camera firmware

Your Furbo camera has periodical updates to the camera firmware. These updates are in place to ensure that your camera is working properly, but also to protect your account and data. You can look out for these updates in the Furbo app, and they only take a few minutes to complete. Make sure to install the updates when you’re at home to establish a good connection. Read more about firmware updates here.

Privacy mode

If you purchased a Furbo after August 2017, your Furbo is enabled with privacy mode. This allows you total control of your Furbo camera or cameras. If there’s any reason you’d like to disable your camera for a short while, you have the option to do so.

Furbo knows that safety and security are essential for all our pups and pup parents out there. Enjoy your Furbo and your dog’s cuteness from anywhere knowing your data is safe. The practices we have in place and the steps you can take make all the difference in keeping your account secure. Have more questions? Contact us.