Question 1

What's new with the Furbo 360° Cat Camera?

Accepted Answer

The new Furbo 360° Cat Camera comes with Rotating 360° View, improved 2-Way Audio, Colour Night Vision, Feather Wand Toy, Meowing Alert, and many more new features that will be released soon.

Question 2

What treats can I use?

Accepted Answer

Furbo works great with many types of treats. We recommend playing with your cat with the Feather Wand Toy and using dry, firm treats that are 1 cm for the best treat-toss results.

Question 3

Is Furbo 360° Cat Camera pet-proof?

Accepted Answer

Yes, Furbo 360° Cat Camera is designed specifically for your cat's unique needs and playful nature. For your peace of mind, we've added extra-strong bottom grip to keep your Furbo steady, no matter how enthusiastic your kitty gets during playtime! Place your Furbo at 60-120cm above the floor, where it can best keep an eye on all your kitty's playful antics!

We've also got you covered with a full 1-year warranty, plus we'll send a one-time free replacement toy if your energetic kitty gets a bit too excited during playtime!

Question 4

How is Furbo Cat Camera different from Furbo Nanny?

Accepted Answer

Furbo Cat Camera has all the basic functions of monitoring your cat and detecting their meowing. But with Furbo Nanny, you will also be able to receive real-time alerts to check in at important times, replay clips to check on specific behaviours, and save precious videos.

Question 5

What's the difference between Furbo 360° Cat Camera and the Subscribe & Save plan?

Accepted Answer

Furbo 360° is a rotating camera that allows you to see, talk, play, and toss treats to your pup in real-time. Furbo Nanny is a subscription plan that allows you to keep tabs on your pup with real-time cat-related alerts, fun recordings of their day, a daily recap, and lots more!

The Subscribe & Save plan offers the best deal, giving you both the Furbo 360° Cat Camera and an active subscription to Furbo Nanny. Save big on the camera, and enjoy all the robust AI features with your subscription.

Question 6

What’s included in the Standard plan & Premium plan?

Accepted Answer

Both plans are designed to provide comprehensive care for your pet, with the following inclusions:

Standard Plan: Includes 3-Day Video History, Pet Emergency Alerts (CO/Smoke), Home Security Alerts, and the Health Checker & Vet Report. It is ideal for multi-pet households looking for advanced safety insights.
Premium Plan: Includes all features in the Standard Plan but extends your Video History to 7 days. It also provides priority access to the latest feature updates and expanded health monitoring tools.

Question 7

Is Furbo Nanny required?

Accepted Answer

Furbo Nanny is an optional subscription plan that you may choose to subscribe to anytime during your FREE 14-day trial if you purchase the camera only.

Question 8

Does the Furbo 360° Cat Camera belong to me if I choose the Subscribe & Save plan?

Accepted Answer

Yes! The Furbo Cat Camera is yours to keep. For monthly plans users, you can cancel your plan anytime after 3 months.

Question 9

What is the recommended option for the Subscribe & Save plan?

Accepted Answer

The most popular plan is the Yearly plan. Both Yearly and 2-Year plans come with lifetime hardware warranties as long as you have an active Furbo Nanny subscription.

Question 10

Will this camera still work if I cancel the subscription?

Accepted Answer

Yes, your Furbo camera will continue to function. If you choose to cancel your Furbo Nanny subscription, you will still have access to the essential camera features, including the Live Video Feed, 2-Way Audio, Treat Tossing, and Barking/Meowing Alert. However, please note that AI-powered features such as Cloud Recording, Smart Alerts (Person/Pet/Activity detection), and the Daily Diary will no longer be available.

Question 11

Can I use treat tossing without a subscription?

Accepted Answer

Absolutely. Treat tossing is a fundamental feature of the Furbo experience. Even without an active Furbo Nanny subscription, you can manually toss treats to your pet at any time via the Furbo app while viewing the live stream.

Note: Amazon offerings differ from our direct site, please refer to the specific Amazon listing details for your purchase.

Question 12

What WiFi requirements are needed?

Accepted Answer

Furbo cameras are designed to operate on a 2.4GHz WiFi frequency. This frequency provides a further range and better penetration through walls, which is essential for maintaining a stable camera connection. Please note that Furbo does not currently support 5GHz networks. If you have a dual-band router, please ensure the 2.4GHz band is enabled during setup.

Question 13

Is my data and video secure?

Accepted Answer

Your privacy is our utmost priority. Furbo employs bank-level encryption (2048-bit RSA private keys) to secure the connection between your camera and your mobile device. We also strongly recommend enabling 2-Step Verification within your account settings to provide an additional layer of security, ensuring that only authorised users can access your video feed.

Question 14

How long does shipping take within Australia?

Accepted Answer

We offer Free Shipping across Australia for all Furbo camera orders. Typically, deliveries to major metropolitan areas (Sydney, Melbourne, Brisbane) take approximately 3–5 business days. For regional or remote areas, please allow up to 7–10 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

Question 15

What is the return policy?

Accepted Answer

If you are not fully satisfied with your Furbo, you will have 30 days to return or exchange your Furbo. Please contact our customer service for more details.

Question 16

Does the Subscribe & Save plan come with a warranty?

Accepted Answer

All purchases come with a 1-year warranty covering defects. All yearly and two-year plans come with lifetime hardware warranties as long as you have an active Furbo Nanny subscription.

Furbo 360° Cat Camera